Emergency calls answered in seconds, repipe and water-heater quotes followed up, and reviews on every job.
After-hours and missed-call response for emergency calls, follow-up on the larger quotes that get presented and forgotten, reminders for scheduled work, review requests, and owner reporting, inside Housecall Pro, Jobber, ServiceTitan, or GoHighLevel.
Basis for the label. Emergency-call response, quote follow-up, reminders, and reporting transfer directly. No plumbing client has been served yet.
- A burst pipe at 10pm goes to voicemail, and the homeowner calls the next name on the list. The job is gone in ninety seconds.
- Water heater, repipe, and sewer-line quotes get presented at the kitchen table and never chased.
- Same-day scheduling changes leave customers waiting on a plumber who was rerouted.
- Reviews depend on which plumber remembers to ask.
- Invoices get written up days after the job, and the customer has already forgotten how urgent the leak felt.
- After-hours emergency calls that ring out
- Invoices sent late and chased never
- Large quotes with no follow-up after the visit
- Repeat work and maintenance never offered
- One office person covering phones, dispatch, and invoicing
- Quote status living on paper or in a text thread
- Invoices sent days after the job
After-hours and missed-call response
Every emergency call gets an immediate text and a call-back task, and the on-call plumber is alerted.
Quote follow-up
Water heater, repipe, and sewer quotes worked on a schedule until they book or say no.
Same-day invoicing and reminders
Invoices drafted from the completed job and reminders for anything unpaid.
Review requests on every job
Automatic, timed after the job, with complaints routed to a person first.
- After-hours lead response for emergency calls
- Missed-call text-back
- Estimate follow-up on larger quotes
- Invoice creation and receivables follow-up
- Review request after service
- Housecall Provalidate first
- Jobber
- ServiceTitanvalidate first
- GoHighLevel
- QuickBooks Online
- Twilio
- After-hours response, quote follow-up, or review requests: single automation, $2,000 to $5,000
- Response plus follow-up plus invoicing plus reporting: multi-tool build, $8,000 to $25,000
- No plumbing client has been served yet. The workflows are the ones delivered for a roofing company; the plumbing reading comes from years in home-service operations.
- Emergency dispatch decisions are made by a person; the system alerts and logs, it does not dispatch.
Workflows
Can the system dispatch the on-call plumber?
It alerts the on-call plumber and opens the task with the caller's details. A person decides who goes where. Dispatch is a judgment call the system is not allowed to make.
Have you built this for a plumbing company?
Not yet, and the page says so. The same response and follow-up workflows are running inside a roofing company today.
What does texting from our number involve?
Carrier registration for business texting, which Surge handles as part of the build and which can take days. Then every message is approved by you before it goes live.
Does this replace our office manager?
No. It takes the reminder calls, the late invoices, and the forgotten quotes off her plate so the person who knows your customers spends her day on them. Capacity released, never people released.
Where does the money leak first in a plumbing company?
After hours. A burst pipe at 10pm is decided in the first two minutes, and the company whose text arrives first usually gets the job. The second leak is the water heater or repipe quote presented at the kitchen table and never chased.
Not sure which of these applies to you?
The Free AI Revenue Roadmap is a 30-minute call and a one-page document naming your three highest-value opportunities. You keep it either way.
Find out where the revenue and the hours are going.
Thirty minutes on a call. A one-page roadmap with your three highest-value opportunities, reviewed by Austin before it is sent. Yours whether or not you hire Surge.