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01 / Reporting

Weekly KPI reporting and owner dashboard

Leads, estimates, jobs, revenue, and reviews from every system land on one page refreshed each morning, with a weekly summary sent to the owner.

Numbers live in the CRM, the accounting software, the ad accounts, and the review site. Building the weekly report takes half a day, and by the time it is done the numbers have moved.

Built by Surge and run inside a client's business. The case study linked from the page carries the evidence. Built for a roofing client: five systems pulled onto one page refreshed every morning, where the owner had been logging into each one. The evidence is on the case study page. Read the case study →
02 / How it runs
  1. 01Trigger

    Morning refresh

    The schedule pulls every connected source before the day starts.

  2. 02Qualify or process

    Reconcile the numbers

    Agreed definitions applied; week compared to the prior period; swings checked.

  3. 03System update

    Refresh the page

    The dashboard updates; sources that failed are marked unavailable.

  4. 04Customer communication

    Owner and managers (internal)

    This step is internal: the recipients are the owner and the managers who share the page.

  5. 05Human escalation

    Owner decides

    The weekly summary names the three biggest changes; the owner acts in the systems.

  6. 06Measurement

    Trusted numbers

    Sources refreshed on time, flags raised, and definitions changed, monthly.

03 / The blueprint

Best for

  • Owners who want one page instead of five logins
  • Businesses where the weekly report is built by hand or not at all
  • Companies with a manager who needs the same numbers the owner sees

Trigger

A schedule refreshes the dashboard each morning and sends a summary each week.

Inputs

  • CRM pipeline: leads, estimates, and jobs by stage
  • Revenue and receivables from the accounting system
  • Ad spend and calls from the ad accounts and the Google Business Profile
  • Reviews and website activity

Actions

  • Pull each system on schedule
  • Apply agreed definitions so a lead means the same thing in every source
  • Compute the week's numbers against the prior period
  • Refresh the dashboard and send the weekly summary with the three biggest changes
  • Flag any source that failed or any number that moved more than expected

Outputs

  • A dashboard refreshed every morning
  • A weekly summary the owner reads in two minutes
  • Data-quality notes so nobody trusts a bad number

Human handoff

The report shows changes and flags them; the owner decides what to do. Definitions change only when a person changes them, with a note on the dashboard.

Exceptions

  • A source that is down shows as unavailable, never as zero
  • A definition change is dated on the dashboard so history stays honest
  • A large swing is checked against the source before the summary goes out
  • A new pipeline stage is added to the dashboard by a person, not guessed

Required access

  • Read access to each source system
  • Agreed definitions for each number on the page
  • A place to host the dashboard the owner can open from a phone

Important limitations

  • The dashboard is only as clean as the pipeline stages behind it; a messy CRM produces a messy page
  • Attribution across systems is approximate and labeled as such
  • Each additional source adds validation time before it appears on the page
04 / Typical tools
  • JobNimbus
  • QuickBooks Online
  • Google Business Profile
  • Google Sheets
  • Slack
  • JobNimbus
  • QuickBooks Online
  • Google Business Profile (validate first)
  • Google Sheets
  • Slack
05 / Timeline

Two to three weeks, adding sources one at a time

06 / Typical price range

$8,000 to $25,000

The range for the tier this workflow usually falls in. Your number comes in a written scope. Pricing →

Not sure which of these applies to you?

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